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Support & FAQs
Here you will find answers to frequently asked questions, useful tips and our helpful customer support. Discover Lake Maggiore and book your next adventure with us!
The support team is available from Monday to Friday (except on holidays) from 09:00 to 16:30 via email. Simply send a message to shop@ascona-locarno.com, and our team will get back to you as soon as possible. In urgent cases, you can reach us at +41 91 759 77 59.
On the website, you have the following payment methods to choose from:
Credit card: Mastercard and VISA
Twint
Please check your spam folder first. You will often find the booking confirmation there. Otherwise, please contact support at shop@ascona-locarno.com so that we can check the status of your booking.
To cancel or change a ticket, please contact shop@ascona-locarno.com directly. Please note the following: all information regarding cancellation policies can be found in the General Terms and Conditions. Exceptions may be possible after prior clarification and agreement with the experience provider.
No, vouchers cannot be canceled or redeemed for cash.
Under My Account - Personal Information - Account section, you can permanently delete your account. This will also result in the permanent deletion of all data stored with us (e.g., purchases, ...).